This page applies to Travel Resolution Desk, operated by Ads Care Agency Global Limited, located at Room 1D, 2/F, Fu Tao Building, 98 Argyle Street, Mongkok, Kowloon, Hong Kong. Contact us at support@travelresolutiondesk.com or call +1 (844) 766-3082. Travel Resolution Desk is an independent travel agency and is not affiliated with, endorsed by, or operated by any airline.
1. Who We Are
Travel Resolution Desk (“we”, “us”, “our”) is an independent third-party travel agency operated by Ads Care Agency Global Limited, located at Room 1D, 2/F, Fu Tao Building, 98 Argyle Street, Mongkok, Kowloon, Hong Kong. Ads Care Agency Global Limited is the data controller responsible for your personal information. You can reach us at support@travelresolutiondesk.com or +1 (844) 766-3082 (open 24 hours, 7 days a week).
We are not an airline and are not affiliated with, endorsed by, or operated by any airline.
2. Information We Collect
Information you provide to us
- Contact details such as your name, phone number, email address and billing address.
- Traveller details required by airlines, such as passenger names, date of birth, gender, and — where required for international travel — passport or travel document details.
- Booking information such as booking references, itineraries, travel dates, seat and baggage preferences, and special assistance requests.
- Payment information (card details) which is used solely to process transactions you have explicitly approved and is handled by PCI-DSS compliant payment processors.
- Records of your communications with us, including emails and call notes.
Call recording
Calls to our desk may be recorded for quality assurance, training, dispute resolution and to keep an accurate record of the fees and itinerary you approve. You will be informed at the start of the call where recording is in place.
Information collected automatically
- Device and usage data such as IP address, browser type, device type, pages visited, referring URL and date/time of visit.
- Cookies and similar technologies, including advertising identifiers and click identifiers (for example, the Google Click ID) used to measure the performance of our advertising.
3. How We Use Your Information
- To provide the booking, change and cancellation assistance you request.
- To search fares, check fare rules, and submit bookings, changes, cancellations or refund requests to airlines and travel suppliers on your behalf.
- To quote, and — only with your explicit approval — process fares and service fees.
- To send booking confirmations, receipts and service-related communications.
- To respond to your enquiries, complaints and refund requests.
- To prevent fraud, secure our systems and comply with legal obligations.
- To analyse and improve our website, services and advertising.
Where applicable law requires a legal basis, we rely on the performance of a contract with you, our legitimate interests (such as fraud prevention and service improvement), compliance with legal obligations, and your consent (for example, for non-essential cookies or marketing).
4. How We Share Your Information
We do not sell your personal information. We share it only as needed to provide our services or as required by law:
- Airlines and travel suppliers — to make, change or cancel reservations and process refunds or credits. Their own privacy policies apply to data they receive.
- Global distribution systems and booking platforms used to search and ticket travel.
- Payment processors — to process payments you have approved.
- Service providers — such as telephony, hosting, email, customer support and analytics providers who act on our instructions.
- Advertising and analytics partners — such as Google, to measure ad performance and website usage (see Section 5).
- Authorities and legal requests — where required by law, regulation, court order, or to protect our rights, customers or the public.
- Business transfers — in connection with a merger, acquisition or sale of assets, subject to this Policy.
5. Cookies, Analytics & Advertising
We use essential cookies to operate our website and, where permitted, analytics and advertising cookies (including Google Ads conversion tracking) to understand how visitors find and use our site. You can control cookies through your browser settings. You can manage Google ad personalisation at adssettings.google.com and opt out of interest-based advertising from participating companies at optout.aboutads.info.
6. International Data Transfers
Ads Care Agency Global Limited is based in Hong Kong and serves customers in the United States and elsewhere. Your information may be processed in Hong Kong, the United States and other countries where our service providers, airlines and suppliers operate. Where required, we use appropriate safeguards for such transfers.
7. Data Retention
We keep personal information only as long as necessary to provide our services, resolve disputes, enforce our agreements and meet legal, accounting and tax obligations. Booking and payment records are typically retained for up to seven (7) years; call recordings for a shorter period unless needed for a dispute.
8. Security
We use administrative, technical and physical safeguards — including encrypted (HTTPS) connections, access controls and PCI-DSS compliant payment processing — to protect your information. No method of transmission or storage is completely secure, but we work to protect your data and will notify you of breaches where required by law.
9. Your Privacy Rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you and request a copy.
- Correct inaccurate or incomplete information.
- Request deletion of your information, subject to legal exceptions.
- Object to or restrict certain processing, or withdraw consent at any time.
- Opt out of marketing communications and of targeted advertising.
- Not be discriminated against for exercising your rights.
These include rights under the Hong Kong Personal Data (Privacy) Ordinance (Cap. 486), U.S. state privacy laws such as the California Consumer Privacy Act (as amended by the CPRA), and — where applicable — the EU/UK GDPR. To exercise any right, email support@travelresolutiondesk.com or call +1 (844) 766-3082. We may need to verify your identity before responding.
10. Phone, SMS & Marketing Communications
We use the contact details you provide to communicate about your request and booking. We will not send you marketing calls, texts or emails without your consent, and you may opt out at any time by replying STOP to texts, using the unsubscribe link in emails, or contacting us.
11. Children's Privacy
Our website and services are not directed to children under 16, and we do not knowingly collect personal information from them except traveller details provided by a parent or guardian for a booking.
12. Third-Party Websites
Our site may link to third-party websites, including airline websites. We are not responsible for their privacy practices and encourage you to review their policies.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page shows when it was last revised. Material changes will be highlighted on this page.
14. Contact Us
Travel Resolution Desk, operated by Ads Care Agency Global Limited
Room 1D, 2/F, Fu Tao Building, 98 Argyle Street, Mongkok, Kowloon, Hong Kong
Email: support@travelresolutiondesk.com
Phone: +1 (844) 766-3082 (Open 24 hours, 7 days a week)
See also our Terms & Conditions and Refund Policy.