Refund Policy

1. Overview — Two Separate Components

Every transaction we assist with may involve two separate components:

• Airline costs — the airline fare, fare difference, taxes and any airline fees. These are set and controlled by the airline under your ticket's fare rules.
• Our independent agency service fee — the fee charged by Travel Resolution Desk for our phone assistance. This fee is always quoted and approved by you before it is charged.

Travel Resolution Desk is an independent travel agency and is not an airline. We cannot override airline fare rules or guarantee any airline refund.

2. Airline Fares, Fees & Refunds

• Whether a ticket is refundable, eligible for a travel credit, or non-refundable is determined solely by the airline's fare rules. We will explain these rules to you before you approve any change or cancellation.
• Where a refund or credit is available, we can submit the request to the airline on your behalf. Airline processing times vary and are outside our control.
• Approved airline refunds are returned to the original form of payment, as issued by the airline.
• Airline-initiated cancellations or significant schedule changes: under U.S. Department of Transportation rules, you may be entitled to a refund from the airline if your flight is cancelled or significantly changed and you choose not to travel or accept an alternative. We will help you understand and request this.
• 24-hour cancellation: for flights to, from or within the United States, airlines generally must allow you to cancel without penalty within 24 hours of booking (or hold the fare) when the booking is made at least seven days before departure. If this applies to your booking, we will tell you.

3. Agency Service Fee Refunds

Our service fee compensates for the time and work of our travel specialists. It is disclosed upfront and is generally non-refundable once the requested service has been completed (for example, once a ticket is issued, a change is confirmed, or a cancellation is processed with the airline).

Your service fee will be refunded in full if:

• You were charged without giving your explicit approval.
• You were charged more than once for the same service (duplicate charge).
• You were charged an amount different from the amount quoted and approved.
• We were unable to complete the service you approved.
• You cancel your request before we have processed it with the airline or supplier.

If you cancel a booking within the airline's 24-hour cancellation window described above, please contact us immediately so we can review whether any portion of our service fee can be refunded.

4. Travel Credits & Vouchers

Travel credits, vouchers and future-flight credits are issued by airlines and are subject to their terms, including expiry dates, name restrictions and fare differences on rebooking. We can help you use an airline credit; our standard service fee applies to any new assistance and will be quoted first.

5. How to Request a Refund

Contact us with your booking reference, the passenger name(s) and a short description:

• Email: support@travelresolutiondesk.com
• Phone: +1 (844) 766-3082 (open 24 hours, 7 days a week)

We aim to acknowledge refund requests within two (2) business days. Approved service fee refunds are issued to the original payment method, and typically appear within 5–10 business days depending on your bank or card issuer.

6. Questions or Billing Concerns

If you see a charge you do not recognise or believe you were billed incorrectly, please contact us first so we can investigate and resolve it quickly. Remember that airline charges and our service fee may appear as separate transactions, sometimes under different merchant names. This does not affect any rights you have with your card issuer or under applicable law.

7. Contact Us

Travel Resolution Desk, operated by Ads Care Agency Global Limited
Room 1D, 2/F, Fu Tao Building, 98 Argyle Street, Mongkok, Kowloon, Hong Kong
Email: support@travelresolutiondesk.com
Phone: +1 (844) 766-3082 (Open 24 hours, 7 days a week)

See also our Terms & Conditions and Privacy Policy.