Terms & Conditions

1. Acceptance of These Terms

By using our website or approving any service over the phone or in writing, you agree to these Terms & Conditions, our Privacy Policy and our Refund Policy. If you do not agree, please do not use our services. You must be at least 18 years old and legally able to enter into contracts.

2. Who We Are — Independent Agency Disclosure

Travel Resolution Desk is an independent third-party travel agency operated by Ads Care Agency Global Limited, located at Room 1D, 2/F, Fu Tao Building, 98 Argyle Street, Mongkok, Kowloon, Hong Kong.

• We are NOT an airline and are not affiliated with, endorsed by, sponsored by, or operated by any airline or airline alliance.
• Airline names, logos and trademarks referenced during your call or in your documents belong to their respective owners and are used only to identify the carrier of your itinerary.
• You may always contact your airline directly for bookings, changes and cancellations, in which case our service fee does not apply.

3. Our Services

We provide phone and email assistance with new flight bookings, date and route changes, cancellation guidance, same-day adjustments, seat and baggage add-ons, and group or multi-city itineraries. We act as an intermediary between you and airlines or other travel suppliers. The airline or supplier is responsible for actually providing the travel.

4. Service Fees & Price Disclosure

• An independent agency service fee applies to our assistance. This fee is separate from, and in addition to, any airline fare, fare difference, taxes or airline fees.
• Before any charge, we will clearly tell you: (a) the airline fare or fare difference, (b) any airline fees, (c) our agency service fee, and (d) the total amount.
• Nothing is finalised or charged until you explicitly approve the itinerary and all disclosed amounts. You are free to decline at no cost.
• Airline charges and our service fee may appear as separate transactions on your statement, and the airline charge may appear under the airline's or a supplier's name.
• A written confirmation of the approved amounts will be emailed to you.

5. Your Authorisation & Payment

By approving a quote, you authorise us (and, where applicable, the airline or supplier) to charge the approved amounts to the payment method you provide. You confirm that you are the authorised holder of that payment method or have the cardholder's permission. We may request additional verification to prevent fraud.

6. Airline Fare Rules & Supplier Terms

All tickets, changes, travel credits and refunds are governed by the specific fare rules and conditions of carriage of the operating airline. Many fares are non-refundable or carry change penalties. We will explain the relevant rules to the best of our knowledge, but the airline makes the final determination. Airline schedule changes, cancellations, delays, overbooking and baggage matters are the responsibility of the airline.

7. Pricing & Availability

Fares and seat availability are set by airlines and can change at any time until a ticket is issued. A quoted fare is not guaranteed until ticketing is completed. If the fare changes before ticketing, we will re-quote and seek your approval again.

8. Your Responsibilities

• Provide accurate information, including passenger names exactly as they appear on government-issued ID or passports.
• Review your confirmation promptly and tell us of any error immediately — some airlines charge to correct names or details.
• Hold valid passports, visas, health documents and any other travel documents required for your journey.
• Comply with airline check-in, baggage and boarding requirements.

9. Changes & Cancellations

Change and cancellation requests are subject to airline fare rules and our Refund Policy. Any applicable airline penalty, fare difference and our service fee will be disclosed and must be approved by you before processing.

10. Communications & Call Recording

Calls may be recorded for quality, training and to keep an accurate record of your approval. By providing your contact details you agree that we may contact you about your request and booking. We will not send marketing communications without your consent.

11. Limitation of Liability

To the maximum extent permitted by law, we are not liable for acts, omissions, schedule changes, cancellations, delays, injuries, losses or damages caused by airlines or other suppliers, or by events beyond our reasonable control. Our total liability for any claim arising from our services is limited to the amount of the service fee you paid to us for the relevant transaction. Nothing in these Terms excludes liability that cannot be excluded by law, or limits any statutory consumer rights you may have.

12. Indemnity

You agree to indemnify us against claims, losses and expenses arising from inaccurate information you provide, misuse of our services, or your breach of these Terms.

13. Website Use & Intellectual Property

Website content is owned by or licensed to Ads Care Agency Global Limited and is provided for information only. You may not copy, scrape or misuse our website. Information on the website is general and does not constitute a fare quote.

14. Governing Law & Disputes

These Terms are governed by the laws of the Hong Kong Special Administrative Region, without prejudice to any mandatory consumer protection laws of your place of residence. Please contact us first so we can try to resolve any concern quickly and informally.

15. Changes to These Terms

We may update these Terms from time to time. The version in force at the time you approve a service applies to that transaction.

16. Contact Us

Travel Resolution Desk, operated by Ads Care Agency Global Limited
Room 1D, 2/F, Fu Tao Building, 98 Argyle Street, Mongkok, Kowloon, Hong Kong
Email: support@travelresolutiondesk.com
Phone: +1 (844) 766-3082 (Open 24 hours, 7 days a week)